We want you and your little one to love every order. If something isn't right, we're here to help.
Eligible returns
- Requests must be made within 7 days of receiving your order.
- Items must be unused, unwashed and in their original packaging.
- For hygiene reasons, opened feeding items and used products can't be returned unless they arrived damaged or faulty.
Damaged or wrong items
If your item arrives damaged, faulty or incorrect, contact us within 48 hours of delivery with your order number and a photo or unboxing video. We'll arrange a replacement or refund at no extra cost.
How to request a return
- Send us a message from our Contact page with your order number and reason.
- Our team will reply with the next steps within 24 hours.
- Once we receive and check the item, we'll process your exchange or refund.
Refunds
Approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5–10 working days.